I can't save the file.

An error message is shown up

  • 11807: File creation failed due to insufficient storage space. Please free up space and try again.
  • 11847: Please do not close intoLive or switch to other apps.
  • 11821: Failed to save a video due to the files used while editing. Some of these files had unpredictable errors. Try saving again, after excluding files or edits that may have problems.
  • 11800: The operation could not be completed due to unknown reasons.

If the issue persists, please kindly send us an email(intolive.ios@imgbase.me) with the information below. We will look into it to fix it.

  • Screen recording of full editing work process
  • Original file

I can't save some specific files

Have you used another camera instead of the default iPhone camera? This can be occureed by following reasons.

  • iOS version/intoLive version
    intoLive works the best with the latest iOS version. If you are using the old version, we recommend you to update the iOS. Please check the intoLive version as well.

  • Original file
    If you didn't use a video taken by iPhone, it won't be able to edit because of the specific issue that your file has. If you have used CCTV, car cam, etc, there's a possibility that your video has its own FPS. If you change the FPS, you will be able to edit the video without any problem. To change FPS, please import the file to intoLive app and save it without any editing process.

 If you have changed FPS already, please import the video that you saved from intoLive and edit it again.

I tried all steps, but it still doesn't work

If the issue persist, please kindly send us an email(intolive.ios@imgbase.me) with the information below.

  • Original file
  • Screen recording of the editing process
  • The error message you got at the end(If you got it)

We will do our best to support you. Thank you.